Foodpally Privacy Policy

Foodpally ("we", "us", or "our") provides a platform for users to request, purchase, and receive hot meals and related food items delivered to their doorstep ("Services"). At Foodpally, transparency is a core value. We owe you ("User") a duty to explain how we collect, use, share, and protect your personal information.

Personal information means any information that identifies you or can be used to identify you. This includes your name, email address, telephone number, delivery address, and any other personal data we collect.

Please read this Privacy Policy carefully together with our Terms of Use. If you have any questions, contact us at [email protected]

Data Controller

Field	Details
Company	Fuspay
Address	74 Odudwa Crescent, Ikeja GRA, Lagos
Email	[email protected]
Phone	+234 818 111 8883
Website	https://www.foodpally.com

If required under the NDPA, we will appoint and publish the details of a Data Protection Officer (DPO).

1. Notification of Changes to Privacy Policy

This Privacy Policy will be reviewed periodically (at least annually) to ensure compliance with applicable data protection laws, including the Nigeria Data Protection Act (NDPA), 2023, the Nigeria Data Protection Regulation (NDPR) 2019 (as saved under the NDPA), and any directives issued by the Nigeria Data Protection Commission (NDPC).

We continually improve our communication methods and add new features to our website and applications. When our practices change, we will update this Policy and publish the revised version on our website and applications. Material changes will be notified via the app, email, or prominent notice where appropriate.

2. Collecting Your Personal Information

We are committed to informing you and limiting collection to essential personal information.

We may collect your personal information when you:

Buy a product or service from us
Register for a specific product or service (including your name, phone number, email address, and physical address)
Subscribe to newsletters or other services from us
Ask us for more information about a product or service, or contact us with a question or complaint
Take part in a promo, contest, or survey
Visit, browse, or use our website, mobile application, or other platforms

With your permission or consent and/or as permitted by law, we may also collect information about you from other organisations or third parties (e.g., fraud-prevention agencies, business directories, and credit reference agencies).

3. Understanding What You Want (Use of Cookies)

We may use cookies (small text files stored in your browser) and other techniques such as web beacons. These collect information that helps the website or app remember you and tells us how you use our platforms, products, and services.

Cookies help us make the platform relevant to your interests and needs, link your browsing information to your personal account, and recognise you on return visits. Cookies cannot discover your identity and do not damage your device.

You can set your browser or device settings to notify you when you receive cookies so you can decide whether to accept them. Choosing not to accept cookies may limit certain functionalities or performance of the platform.

4. Use and Analysis of Your Personal Information

We may use and analyse your information to:

Provide the Services and facilitate ordering and delivery of hot meals and related items
Keep you informed about new products and services (unless you opt out of marketing messages)
Understand how you use our platforms so we can develop more relevant products and personalise what we offer
Comply with all applicable laws and regulations
Develop, improve, and further enhance our Services
Authenticate users, verify identity, and ensure data credibility
Prevent and detect fraud and illegal activities
Provide customer support services, including responding to enquiries or complaints
Conduct customer surveys and research & development activities
Fulfil our obligations or claim our rights in legal proceedings
Process and facilitate payment for services provided on our platform
Let you know about third-party products and services that may interest you (including offers and discounts)
Contact you through your provided telephone number, email address, or other contact details
Provide necessary information to vendors, kitchens, or delivery partners to enable them to serve you better
For any other purpose with your consent

5. Consent

You accept this Policy when you click "continue", "sign up", "agree", or a similar button to register and use any of our platforms, products, and Services. You also consent to the collection and processing of your personal information (including your name, date of birth, email address, physical address, telephone number, order details, and order history) for the purpose of providing the Services.

To opt out or withdraw consent, contact us at [email protected] or use any Data Subject Request Form we provide. If you are not comfortable with us processing your data, you may not use our Services.

6. Lawful Basis for Processing Data

The lawful bases for processing your data under the NDPA are:

Lawful Basis	Example
Consent	Marketing, sensitive data (allergies)
Performance of contract	Order fulfilment, delivery, payment
Legal obligation	Tax, regulatory, compliance requirements
Legitimate business interests	Fraud prevention, analytics, security

Where processing is based on your consent, you have the right to withdraw such consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. How We Collect Your Personal Information

We collect information:

Directly from you — when you fill out a form, participate in a contest or promotion, request customer service, or communicate with us
Automatically — through your use of our Services (cookies, analytics, device permissions)
From third parties — subject to your authorisation or as permitted by law (e.g., updated delivery or payment information, purchase or redemption information)

8. The Personal Information We Collect

The information we collect depends on the services you use. This may include:

Account data — name, age, date of birth, gender, physical address, email address, phone number
Third-party recipient data — name, address, phone number of any third party you provide for delivery purposes (we assume you have obtained their prior consent)
Order data — when, where, and what you order; your geographical location at time of order
Device data — operating system, device identifiers, serial numbers, mobile network, and Wi-Fi information
Payment data — payment method or mechanism (card/wallet details handled by licensed processors); transaction records
Social connections — connections to other individuals whose personal information we may hold (e.g., referrals, family members)
Loyalty program data — participation in any loyalty programs linked to us or our business partners
Social media data — information you allow third-party social media platforms to share with us
Delivery addresses — any address you use for delivery
Survey data — demographic information (age, marital status, ethnicity, profession, income) if you respond to optional surveys

9. Third-Party Technologies

We may include or offer third-party products or services on our platform. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for their content, activities, or data practices.

We may also use third-party platforms (such as social media) for interactive information sharing. We recommend reading any terms and conditions that apply to any third-party service, as they may use your personal information differently from Foodpally.

10. Location Services

Before you can use our platform fully, we will ask you to choose whether to allow Foodpally to access your location and under what circumstances. Location services are important for providing accurate delivery estimates, recommending nearby options, and completing deliveries. You may change these settings at any time on your device.

Once you allow access to your location, we may obtain it through IP address, GPS, and other sensors. We may also collect Wi-Fi metadata to help improve service accuracy. This information is used primarily to deliver your order efficiently and recommend relevant options near you.

11. Communication

The Foodpally platform allows you to contact us via email, in-app chat, or other channels once an order has been placed. Foodpally may record communications received through the platform for:

Safety, monitoring, and quality assurance
Fraud prevention
Analytical purposes (improving services, policies, and procedures)
Investigating and dealing with disputes and complaints

By using this functionality, you consent to Foodpally recording and using these communications as stated in this Policy.

12. Surveys

We may request that you complete a survey to help us better understand and improve our Services. If you participate, we may collect demographic information (age, marital status, ethnicity, profession, income), which could include sensitive information. By participating, you consent to our collection and use of the information you provide in accordance with this Policy.

13. Disclosures of Your Personal Information

Foodpally will not sell or rent your information to third parties. However, we may disclose your information to:

Any of our group companies or subsidiaries
Agents, vendors, kitchens, restaurants, or partners who collaborate with us to provide Services
Vendor/kitchen partners to facilitate order fulfilment, complaint resolution, and follow-up on reviews
Companies engaged to perform services on behalf of Foodpally (e.g., payment processors, delivery partners, cloud hosting, analytics, SMS/email providers)
Credit reference, fraud prevention, or business scoring agencies (where applicable)
Debt collection agencies or debt recovery organisations (where relevant)
Law enforcement agencies, regulatory organisations, courts, or other public authorities if required or authorised by law
Investors, financial advisers, or auditors (under confidentiality)
Any party as required to protect against fraud, defend our rights or property, or protect customer interests

Foodpally will comply with all relevant data protection obligations in relation to any such disclosures, including ensuring that third parties use your personal information only as required for the stated purpose and in a manner consistent with applicable privacy legislation.

Your privacy and information permissions and settings can be updated at any time on the Foodpally mobile application when you are logged into your account.

14. Disclaimer

Foodpally may work with independent kitchens, restaurants, or vendors whose items are listed or fulfilled through the platform. Foodpally facilitates the purchase of your order and the delivery to your provided address upon confirmation of payment (subject to our Terms of Use).

Foodpally will not be responsible for any breach in representations made by a vendor/kitchen concerning any order and does not guarantee that such representations will be fit for purpose or accurate in every case. Quality and preparation issues are handled according to our customer service and refund policies.

15. Storage and Security

We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, disclosure, alteration, and unauthorised access. These include:

Encryption in transit (TLS/HTTPS) and at rest where appropriate
Access controls and least-privilege principles
Firewalls and data isolation technology
Physical access controls to data centres (where applicable)
Secure Sockets Layer (SSL)/TLS for all data transmissions

Personal information is stored on servers in Nigeria and/or other jurisdictions managed by related entities or authorised vendors. Where cross-border transfers occur, we ensure they comply with the NDPA and that appropriate safeguards are implemented.

We limit access to personal information to individuals within our employ, related entities, or contracted vendors who reasonably need access to provide products or services. We will never ask for your secure personal or account information by unsolicited means of communication. You are responsible for keeping your account credentials secure.

16. Retention Period

Data Type	Retention Period
Account & order data	Up to 7 years after last active use
Transaction records	Typically 6–7 years (tax, accounting, consumer protection)
Support communications	Reasonable period to resolve issues and improve service
Marketing data	Until consent is withdrawn
Technical logs	6–12 months (unless needed for security investigations)

We retain data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, we take reasonable steps to delete or de-identify the personal information.

17. Direct Marketing

We may contact you directly with information and special offers from us and our partners when you subscribe to receive marketing communications. Channels may include email, SMS, push notifications, and other digital channels.

To opt out of marketing communications:

Click the "Unsubscribe" button in marketing emails or messages
Adjust settings in the Foodpally app
Email us at [email protected]

If you opt out of marketing, we may still send non-promotional messages such as order receipts, delivery updates, and important service notices.

18. Links to Other Websites

Our website or app may contain hyperlinks to third-party websites or services that we do not operate. These are provided for reference and convenience only and do not imply endorsement. Foodpally has no control over and assumes no liability for third-party websites, their content, or their data practices. We urge you to review any privacy statement posted on any site you visit before using it or providing any personal information.

19. Your Rights (Access and Corrections to Personal Information)

Under the NDPA, you have the right to access, correct, amend, and delete your personal information, or object to processing in certain circumstances.

You may make any of the following requests:

Confirmation of the personal information we hold about you
Access to the personal information we hold about you
Correction or update of inaccurate or incomplete personal information
Anonymisation, blocking, or erasure of personal information no longer necessary for our services or operations
Data portability — receive your data in a structured, machine-readable format or have it transferred to a third party
Deletion or erasure — where we relied on your consent (subject to legal/regulatory exceptions)
Withdraw consent where we rely on consent to use or disclose your personal information
Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

How to exercise your rights:
Contact us at [email protected] or fill out any Data Subject Request Form we provide. We may ask you to verify your identity.

We will respond as soon as possible and within the timelines required by the NDPA (generally within 30 days, extendable in complex cases).

Note: Foodpally may retain your personal information after a deletion request if:

There is an ongoing investigation or unresolved issue relating to your account
Retention is required by applicable law
Necessary for legitimate business interests (e.g., fraud prevention, safety, security)
Required by our Records Retention Policy

When personal information is no longer required, we will take reasonable steps to delete it or de-identify it from our systems.

20. Data Protection Officer (DPO)

In compliance with the Nigeria Data Protection Act (NDPA) 2023, we have appointed (or will appoint) a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and implementation.

21. Governing Law

This Policy is governed by the laws of the Federal Republic of Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation, or convention, such provision shall be subject to the overriding law, regulation, or convention.

This Policy applies to all Users of the Services provided by Foodpally, and to anyone else who contacts Foodpally or otherwise submits information to Foodpally.